Akkodis is seeking a – Desktop Support Engineer L2 for a Contract position with a client located in Minot, North Dakota (ONSITE).
Ideally looking for applicants with a solid background in the Proficient in MECM/Mobile Devices, SCCM, ITIL, Patching, Automation, Cloud Deployment, and Service Desk Support.
Rate Range: $35- $38/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Overview:
Our client is a leading energy infrastructure company, known for operating natural gas and oil pipelines, along with power generation and storage facilities. The role of the "Level 2 Deskside Support Engineer" is pivotal in maintaining our reputation for world-class service and support. This position involves direct interface with clients and a significant contribution to our operational team, ensuring seamless support for a large and diverse user base.
Duties and Responsibilities:
- Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
- Field help requests courteously, documenting essential user information and issue details.
- Prioritize and manage problems effectively, escalating to senior technicians as needed.
- Utilize diagnostic tools for efficient troubleshooting.
- Ensure thorough follow-up post-resolution, maintaining high service standards.
- Support diverse aspects of incident management and high-value services, focusing on customer experience.
- Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
- As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.
Required Skills:
- Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
- 3+ years experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
- Strong troubleshooting skills in Office 365 environments.
- Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
- Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
- Competence in image installation, configuration, and preventive maintenance tasks.
- Service-oriented approach with excellent communication skills.
- Proficiency in Android and Apple iOS operations and troubleshooting.
- Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
Required Personal Attributes:
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Clean driving license for necessary travel.
- Ability to work under pressure and adapt to new learning.
- Professional demeanour in client interactions.
- Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.
Required Training, Certifications, or Clearances:
- Minimum of 2-3 years in a similar role.
- Knowledge of the ITIL Framework is essential.
Desirable:
- Any of the following certifications would be advantageous.
- Microsoft Certifications AZ-900/SC-900/MD-102
- CompTIA A+ certification or equivalent
- CompTIA Cloud+
If you are interested in this Desktop Support Engineer L2 role in Minot, North Dakota (ONSITE) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Faraz Shafaqqat at faraz.shafaqqat@akkodisgroup.com / 610-486-7748
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
